Policies and Procedures
Our Promise To You:
We completely guarantee the accuracy and quality of our Rx work to ANSI standards. Laboratory errors will be fully credited upon the return of the incorrect lenses with a copy of the original invoice. If lenses and invoice are not returned with remake request, the Rx will be billed at full charge.
Cancellation or Rx Change:
If the lenses have not been generated or edged, the job may be cancelled or the Rx changed at no charge. If the job has already been generated or edged, the job will be billed at 30% off invoice price.
Doctor Change or Dispenser Error:
All doctor change or dispenser error orders will be billed at 30% off invoice price. Original invoice and lenses must be returned with request. We will honor this change policy for a period of 180 days from original invoice. After 180 days the order will be processed at full price.
Factory Scratch Coat Warranty:
For a period of one year, we will honor a "one time" replacement warranty at no charge. A copy of the original invoice and scratched lenses must be returned with the request. This policy also applies to AR coated lenses.
Segment/Fitting Heights:
We us the boxing system to figure all optical placements. Segment/Fitting Heights are measured from the top of the segment of Progressive Fitting Cross to the bottom-most part of the lens.
Payment Terms:
Payment is expected by the 15th of the month following your monthly statement.
Shipping Charges:
Free Overnight Shipping with no Handling Fees on 5 complete eyeglass orders or more per day. (Average total per week)
Overnight shipping on less than 5 (average) complete pair eyeglass orders per day: $2.00 per job.
Prompt Payment Discount Schedule:
$0 - $5,000.00 |
2% |
$5,001.00 & up |
4% |
The payments are due by the 15th of the month following your statement date. Accounts with balances over 30 days may be placed on "credit hold" until payment is received in full to bring the account to a current status.
We view each one of our customers as a valued business partner. Let us show you how First Look Optical Lab can make a difference in your business. We work hard to provide quality products and exceptional service. Give us a chance to not only earn your business, but show you how we work to keep your business.
Register with us to gain access to our special price lists in a secure area of our web site.
Contact us online or call 1-888-319-7592 to speak with a wholesale optical lab you can partner with and improve quality, turn around time and profit margin.